Support Policy Page

Top FAQs on Support

Q.    How can I check my order status?

A. You may check your order status online or may call or message us.

Q.    How can I cancel my order?

A. You may call us for cancellation or email. Cancellation will be done if the product not already prepared for you or already dispatched

Q.   How can I return/replace an item?

A. You may return/replace an item in case there is any defect. If the product is of a brand that has its service center in your country you need to contact the directly or on our directions how to contact them.

Q.    When can I expect refund for my returned item?

A. Our plicy is to refund the amount on cancellation/return ASAP.

Q.    What are the different modes of payment available?

A. You may pay via payment apps, bank credit transfer or COD, as applicable.

Q.    I don't remember my password. Help!

A. Click forgot Password or email us for necessary assistance.

Q.    What are digital products?

A. You may surf our website and seek relevant information on our digital products.

Q.    How to raise query/complaint?

A. You may call/ Message or email for any issues that you may have.

Q.    I have received a call/SMS/email asking for money

A. We never send such demand information unless, you need to be aware and cautious.

Q.    I want to sell my items on luckonluck. Who do I get in touch with?

A. Contact us via any modes available with us for your products to be with us on sale.